Introducing the Alumio Route Builder
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SAP order, delivery, and invoice events trigger WhatsApp messages to customers, so people hear about a shipment or a delay on the channel they read without an agent sending updates manually.
Businesses running SAP often hold exactly the information customers want, order confirmed, goods issued, delivery delayed, and no practical way to tell them about it. Without a link to WhatsApp, updates depend on an agent noticing a change and typing a message, so customers call to ask where an order is, support absorbs the volume, and a delay is discovered by the customer rather than announced by the business. Connecting SAP and WhatsApp through Alumio turns ERP events into approved message templates, so people are informed as things happen and inbound contact volume falls away.
DATA THAT FLOWS BETWEEN THEM
Sales orders
Delivery notes
Shipment tracking
Invoices
Customer contacts
SAP order and delivery events send a WhatsApp update automatically, so customers learn of progress on their phone instead of calling support to ask where things stand.
When a delivery date moves in SAP, the customer is notified on WhatsApp as it happens, so a delay is communicated by the business rather than discovered by the buyer.
Because messages are triggered by SAP events themselves, agents stop watching the ERP and typing updates, and their time goes to cases that genuinely need a person.
WhatsApp updates are seen far more reliably than email in many markets, so an SAP delivery notice actually lands with the customer rather than sitting unopened in a spam folder.
When an order is confirmed in SAP, Alumio sends the customer an approved WhatsApp template with its reference and expected date, so the buyer has written confirmation without an agent composing anything by hand.
When SAP records a goods issue and tracking number, Alumio sends a WhatsApp message with the shipment details, so the customer can follow the parcel and support stops answering routine where-is-my-order questions.
When a promised date shifts in SAP, Alumio notifies that customer on WhatsApp with the revised date, so expectations are reset immediately rather than after the original delivery window has already slipped past.
Alumio sits between sales channels and fulfillment systems as a governed integration backbone. Orders are routed, transformed, and validated, while status updates return to every channel.
Authenticate your systems using Alumio's pre-built connectors. Choose from 200+ connector packages in the marketplace, plus unlimited custom integrations.
Define how data fields map between systems in a visual interface. Adjust formats, enrich records, and apply business logic, no custom code required.
Configure flows to run in real time on events, on a schedule, or both. Reduce manual data entry and let Alumio handle movement and transformation between systems.
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Once your first integration is live, adding your ERP, PIM, WMS, or CRM connects to the same hub. Existing flows keep running. No rebuilding from scratch.
Yes. Businesses messaging from SAP usually add a service desk or a CRM next, so a customer's reply becomes a ticket against the right account rather than an unanswered message. Alumio connects those from the same hub and reuses the SAP event mapping already built, so replies and outbound updates share one flow.
Yes. Alumio subscribes to the SAP events you choose, such as order confirmation, goods issue, or a changed delivery date, and sends the matching WhatsApp template to the customer's number. Because the trigger is the ERP event itself, the message goes out as the change is posted rather than when someone notices it later.
No. Adding a new notification does not need a release cycle: you select the SAP event, choose the approved WhatsApp template, and map the fields that populate it, all in Alumio. The customary alternative is ABAP work plus a custom messaging service, which means every new message type joins a development queue rather than going live the same week.
Yes. WhatsApp requires business-initiated messages to use templates approved in advance, so the wording is registered before SAP can trigger anything. Alumio maps SAP event data into those approved templates, filling the order number, date, or tracking reference at send time. That keeps you compliant with WhatsApp's rules while still letting the ERP decide when a customer hears from you.
Silence is the failure customers notice, so an undelivered WhatsApp message is treated as an incident rather than a missing nicety. Alumio logs each send live with the SAP event behind it and the exact error, for example a number that is not registered on WhatsApp. Sends retry automatically where configured, and a message that still cannot be delivered raises an alert, so no customer notification is silently dropped.
Talk to an Alumio integration specialist. We'll map the right architecture for your systems, at the right scale, so your operations stay reliable through every change.
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