Integrate BigCommerce to Zendesk

Build fast, flexible and future-proof integrations with Alumio's iPaaS

Integrating BigCommerce's eCommerce and Zendesk (Ticket) has never been easier. Merge applications yourself via the user-friendly interface of Alumio's no-code integration solution.
Alumio iPaaS integration platform
Integrate Ticket Zendesk to eCommerce BigCommerce
Integrate eCommerce BigCommerce to Ticket Zendesk
BigCommerce
Zendesk
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4 x
Faster
43%
Reduce TCO
100%
Digitalization

Without Alumio iPaaS

Potential of entangled IT landscapes

Data silos. A lot of custom coded or third-party connections result in data silos.

Lack of visibility. Custom solutions differ in their levels of ability to monitor, resulting in notification problems when issues occur.

Negative business impact. Problems are not being notified making them troublesome to resolve, resulting in order issues and resultantly disappointed customers which are detrimental to businesses.

Not secure and compliant. Complex integrations are not conducive to being compliant with privacy regulations nor to establish a secure IT ecosystem in line with everchanging legislative changes.

Stretched timelines. with complex combination of integrations it is not possible to add and connect all new software to existing software without creating a time and cost intense IT project.

With Alumio iPaaS

Normalized entity of data

Scalable and interchangeable. Fast and seamless connectivity to apps and databases with simplified data exchange.

Happy customers. Be ahead of problems with Alumio's monitoring and notifications cockpit.

Save time for senior developers. Create most of the integrations yourself without requiring help of senior developers. Enabling developers to focus on architecture and custom coding.

Customizable interfaces without compromise. Ensure the success of front office and back office which rely on reliable integrations.

Easily connect legacy software. Connect to older, legacy software without trouble.

"Alumio makes us much more responsive, allowing us to provide the most up-to-date product information, regardless of the channel."

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Channel Development Manager
BeNeLux
BigCommerce to Freshdesk integration.

Integrate BigCommerce with anything

BigCommerce is an open SaaS eCommerce platform, dominating the headless eCommerce platform market. Explore limitless possibilities to build, innovate and grow. BigCommerce’s mission is to help eCommerce merchants sell more at every stage of business growth. Simply said: built for growth so organizations can realize their visions without compromise; designed for powerful performance enabling  businesses to scale seamlessly with technology they can trust;both cost and time efficiently.

Integrate Zendesk with anything

Zendesk is a service-first customer relationship management (CRM) company that develops software to improve relationships with customers. Its software solution is flexible, yet powerful, and scales to meet the needs of any business.

WooCommerce to Zendesk integration.
Shopware to Zendesk integration.
Shopify to Zendesk integration.
Magento to Zendesk integration.
Lightspeed to Zendesk integration.
Cloudsuite to Zendesk integration.

Alumio Customer Success Stories

SMB and SME companies across the globe rely on integrations done with Alumio iPaaS and native connectors. Digitalising and streamlining processes helps companies to accelerate digital growth and become future-proof.

More case studies

How Jollein Nurtures Digital Commerce

Jollein

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Helping Verfwinkel’s mission to scale by automating business workflows

Verfwinkel.nl

Integrations that paint a brighter future

Powering expansion through digital transformation

Obelink

Unlocking and unifying data from legacy and homegrown systems.

How to connect Shopware to ERP systems

Shopware

How Shopware can be connected to enterprise ERP's like SAP ECC, S/4HANA and Dynamics 365 Finance and Supply?

How does the BigCommerce and Zendesk synchronization solution work?

We’ve observed their significant growth in the eCommerce market, the potential they have individually, and how BigCommerce and Zendesk would work very well together, adding up their strengths. Let’s see how easy plug-ining BigCommerce to Zendesk could be, opening up up a widerange of opportunities for your business.

Why we chose BigCommerce

BigCommerce is an open SaaS eCommerce platform, dominating the headless eCommerce platform market. Explore limitless possibilities to build, innovate and grow. BigCommerce’s mission is to help eCommerce merchants sell more at every stage of business growth. Simply said: built for growth so organizations can realize their visions without compromise; designed for powerful performance enabling  businesses to scale seamlessly with technology they can trust;both cost and time efficiently.

to plug-in to Zendesk

Zendesk is a service-first customer relationship management (CRM) company that develops software to improve relationships with customers. Its software solution is flexible, yet powerful, and scales to meet the needs of any business.

Alumio is the leading 'no-code' integration platform as a service for Zendesk to get BigCommerce files imported and connected. As a Symfony iPaaS Alumio opens the door to no-code integration solutions for your business. Alumio's tooling allows you to use and adjust your BigCommerce import templates. With Alumio's integration solution, your integration scales with your business needs.

Alumio is the leading 'no-code integration solution as a service for digital commerce. Alumio's iPaaS (Platform as a Service) offers integration templates for BigCommerce and Zendesk, Enabling an easy kickstart for your project and to have your basic integrations up and running in no-time. Alumio's tooling allows you to adjust these integration templates if desired and to create extra data routes via the user-interface. With Alumio's middleware solution, your connection scales with your business.
How does the "BigCommerce - Zendesk" connector work?

Offer your business a unique integration, arranging the connection and authentication to Magento and SAP.

1 Connect BigCommerce to Zendesk API
This connector offers an off the shelf connection for integrations. Managing the connection and authentication to both BigCommerce and Zendesk.
Plug and play connect Zendesk API Alumio offers an off the shelf feature plug-ining to the API of Sage X3 ERP in a simple fashion using the interface of Alumio. Plug and play, instant connect!
Plug and play connect BigCommerce API The connector connects to the API and arranges all technical stuff, such as oAuth2 authentication, requesting refresh tokens, handling security, and so on. These integration templates help you to kickstart your connection instantly, since a lot of work is already done.

This connector offers an an off the shelf connection for connection to manage the connection and authentication to both BigCommerce and Zendesk, and protocols like sFTP and OCI Punch-out.

Plug and play sync BigCommerce files from servers (sFTP) or plug-in to OCI Punch-out.

Alumio offers an off the shelf feature to plug-in to fileservers when customer pushing the BigCommerce files to a file server, to read attachments (BigCommerce files) from emails or to plug-in the OCI Punch-out protocol. These integrations can be created via the interface of Alumio. Plug and play plug-in your BigCommerce files

Plug and play plug-in Zendesk API

The connector connects to the webservice of Zendesk and arranges all techinicalities such as, oAuth2 authentication, requesting refresh tokens, handling security, etc. These connector templates help you to kickstart your connection where a lot of work is already done.

2 Data routes delivered by BigCommerce - Zendesk
2 Import template for BigCommerce formats can be re-used
Connector templates are reusable working integrations for certain data formats where the transformers and mappers were used to adjust the data and have been saved as a template. These integration templates help you kickstart your connections instantly, due to a lot of work already being done.

The BigCommerce - Zendesk also delivers a set of data routes, as displayed in the right column. Its design studio features allow you to customize data routes to match your specific Zendesk configuration.

You can create mappings for your BigCommerce formats, which can be saved as integration templates. These templates are re-usable working integrations for certain data formats, where the transformers and mappers to adjust the data can be saved as a re-usable template. These integration templates help you to kickstart your integrations for other customers because a lot of work is already done.

3 Installation and customization
Test the connection and fill in your credentials for the REST APIs of BigCommerce and Zendesk, activating the connection between BigCommerce and Zendesk.

To test the connection you only need to fill in your credentials for the REST APIs of Zendesk and, if used, for the OCI Punch-out protocol or used fileserver (sFTP) to active the synchronization between Zendesk and your BigCommerce files.

Connect API BigCommerce and Zendesk
Connect BigCommerce files to the API of Zendesk
The BigCommerce connector template is available for kick-starting your project. Alumio has created a so-called integration template that connects the webservice of BigCommerce This API-led integration strategy makes sure that your business benefits from a standardized and optimized connection, evolving alongside BigCommerce Zendesk. The only thing you have to do is map the data from your other API (endpoint) Zendesk

The Zendesk connector for BigCommerce automatically synchronizes data entities between Zendesk and BigCommerce. The API-based connection allows for data availability in Zendesk, including customer, product, price, order, invoice, and delivery information to be connected to BigCommerce eCommerce.

Alumio provides an IT-landscape to get rid of data silos by being an no-code integration solution ready for future growth, providing your business with a normalized data entity so that you can plug-in any tool, any time.

Alumio has created a connector template that connects to Zendesk webservice and several protocols to export or import BigCommerce files. This API-led integration strategy makes sure that your business benefits from a standardized and optimized connection, that evoles alongside the Zendesk platform. The only thing you have to do is map the data from your BigCommerce files. Alumio provides an IT-landscape that eradicates data silos, to create an no-code integration solution ready for future growth, and provides your business with a normalized data entity so that you can plug-in any tool at any given time.

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