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From tool to teammate: The future of AI at work

By
Carla Hetherington
Published on
October 24, 2025
Updated on
October 23, 2025
IN CONVERSATION WITH

Mark Van Horik

Strategic Marketing Consultant, Marketing Guys

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What if AI wasn’t just a tool on your belt, but a teammate at the table? As generative AI becomes part of everyday workflows, the conversation is shifting. Tools like ChatGPT, Claude, or Gemini aren’t just for techies anymore; they’ve landed in the hands of marketers, sales teams, and strategists across every industry. With that shift comes a deeper question: how do we move beyond using AI and start working with it?To explore this dynamic, we spoke with Mark van Horik, Strategic Marketing Consultant at Marketing Guys. In this blog, Mark breaks down how to onboard AI like you would a new team member: with trust, training, and clear expectations. He shares actionable tactics, memorable insights, and tips to encourage any team unlock Gen AI’s creative and commercial upside; while staying on the right side of the EU AI Act.

Why “AI as a colleague” is more than a catchy metaphor

Generative AI is no longer confined to tech teams: 78% of global organisations now use AI in at least one business function, and 71% rely on Gen AI specifically (Mckinsey). Yet, most employees still interact with AI transactionally (“Write me a post”). Mark van Horik argues the real magic appears when you treat AI like a coworker: sharing context, debating ideas, and refining outputs together. That shift turns efficiency gains into effectiveness gains: better ideas, sharper copy, richer insights.

AI is the extra part of my creative brain.”

Mark Van Horik

Strategic Marketing Consultant, Marketing Guys

Mark doesn’t just use AI; he collaborates with it. Rather than using a one all-purpose chatbot, Mark created a nine-persona AI squad that consists of nine specialized AI personas with names, responsibilities, and even unique personalities. From Ava (B2B content specialist) to Luna (visual designer), each AI has a defined role. Each is a project-based Claude AI assistant trained to perfection with role-specific prompts, past work examples, tone-of-voice guidelines, and clear ethical instructions that generate high-quality outputs. They are treated like real teammates, ingrained into workflows and introduced to clients.

AI is a colleague now. You must learn to collaborate with it, not fear it.”

Mark Van Horik

Strategic Marketing Consultant, Marketing Guys

The concept mirrors a fast-emerging trend called agentic AI: autonomous digital teammates that orchestrate workflows and make decisions independently. Many predict these agents will soon handle everything from marketing personalisation to virtual finance analysis, reshaping org charts along the way.

How to build your own AI “team”

Most people treat AI like a vending machine: input prompt, get answer. But Mark van Horik’s method flips that model on its head. Here’s how to do the same:

  1. Define specific roles: Identify areas within your operations where AI can add value, such as content creation, data analysis, or customer engagement. Then assign each assistant a clear scope of responsibility, just like you would with a human teammate.
  2. Choose the right platform: Mark built his AI team using Claude Projects, but you can also use OpenAI’s Assistants API, Google Gemini Gems, or any other platform that lets you define persistent assistants. Pick one that fits your tech stack and offers granular control.
  3. Provide comprehensive context: Generic prompts lead to generic results. Feed each assistant detailed background: tone of voice, job description, target audience, preferred frameworks, company guidelines, and trusted data sources. Mark’s copywriting assistant, Ava, was trained as a bilingual B2B SaaS writer fluent in CTA strategy and persuasion tactics; not just “an AI that writes blogs.”
  4. Establish trust boundaries: Tell your assistants when not to answer. Set guardrails for uncertainty. For instance, if Ava isn’t sure, she’s instructed to ask for clarification or flag the task; never hallucinate. That kind of boundary creates confidence and builds reliability over time.
  5. Implement feedback mechanisms and monitor performance: Review outputs regularly and fine-tune based on results. Like any good teammate, your AI assistants should improve with feedback. Store successful examples, iterate on what doesn’t work, and gradually raise the floor of performance.
  6. Be consistent: Stick with the same assistants for recurring work. This builds a sense of shared memory, reducing ramp-up time and letting each assistant “learn” your style, logic, and preferences. Less rebriefing, more results.

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How to implement AI at work (and make it work)

The fastest way to make AI stick is to let people taste the benefit in their own workflow. Mark van Horik recommends to start by wiring a language model into the mundane: let it auto-summarise Zoom calls and webinars, draft the first pass of an email or LinkedIn post that a human can polish in seconds, and translate knotty dashboards into plain-English KPI highlights on demand. These tiny accelerators trigger the “aha!” that turns sceptics into advocates; and they matter, because 42 percent of large enterprises already run AI in production; anyone still stuck in pilot mode is officially behind the curve.

As frontline teams notch up those easy victories, a cross-functional AI Council, like the one Mark co-leads at Marketing Guys, must take on the heavy lifting that scales value and keeps regulators calm. Their brief: pinpoint which revenue lines AI could expand (or cannibalise), stitch data silos into a single governed layer so agents can move information autonomously, and map the new skills portfolio the company will need within the next 12–24 months.

The heat is rising: 92 percent of executives say they will boost AI spending over the next three years, yet boards now demand hard ROI, not novelty. McKinsey’s latest global survey backs that pressure: for the first time, more companies report revenue gains than mere cost savings from their generative-AI projects; a signal that the payoff goes to firms willing to re-engineer, not just experiment.

Compliance, bias, and the EU AI Act

The EU AI Act, which took effect on 1 August 2024, sets a ticking clock for marketing teams that rely on generative models. By 2 February 2025, all AI-assisted content must carry clear labelling and staff must receive basic AI-literacy training, meaning every blog, email, or social update shaped by an LLM needs an “AI-powered” footnote and teams must learn to spot hallucinations. Six months later, on 2 August 2025, tougher governance rules for general-purpose models, including mandatory risk assessments and bias mitigation, come into force.

To get ahead, Mark builds three safeguards into every project: transparent labelling on every asset touched by AI; internal workshops that teach colleagues to verify outputs and sources; and bias checks that force the model to cite evidence or admit uncertainty, slashing the risk of misinformation before content goes live.

AI integration action plan: Turning AI into a trusted teammate

In sum, treat AI like the colleague it’s fast becoming: give it context, let it challenge assumptions, and hold it to the same ethical bar you set for humans, and you’ll compound gains in creativity, speed, and revenue.

Start today: spend a week tagging every tedious task, pick the highest-impact job to automate first, give your new AI “team-mate” a name and the brand data it needs, refine results through back-and-forth dialogue, broadcast the first three-hour time-save or 5 % CTR bump to silence the sceptics, and lock in momentum with an AI council, shared prompt libraries, and ROI tracking.

Ready for the next step? See how the Alumio iPaaS lets your AI colleagues pull clean insights from every CRM, ERP, and niche app you run; no code, just results.

Book a demo or schedule a consultation with us to discuss how to easily integrate AI into your workflows.  

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