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KiyOh connector template

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Published on
May 13, 2020
Updated on
June 24, 2026
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At Alumio we are always looking for ways to improve and expand our platform. One of those ways is through offering a set of standard integrations that can be used to connect popular systems out of the box. We are proud to announce the availability of our latest connector template which can be used to connect KiyOh.

KiyOh allows merchants to collect user-generated content by sending review requests to customers. This service works by synchronizing orders placed within Magento. The orders are synchronized using a module, which sends the relevant order data to KiyOh as soon as the order is placed. Choosing this method of synchronization carries some risk because something may go wrong resulting in a faulty order, or a never-send review request.

Instead of connecting the two systems using a module, merchants are encouraged to use the API to make these kinds of transactions. An API can be seen as a contract between two parties, in which agreements are made about how and where data from the platform can be accessed. Alumio utilizes these contracts to move data across these applications.

This standard connector of Alumio uses these APIs, or contracts, to make sure that all data moves from Magento to KiyOh in a safe, proper and timely manner. Our connectors are comprehensively tested by a specialized testing company. This way you are ensured that you never lose an opportunity to engage your customers in promoting your brand.

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FAQ

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What is KiyOh and how does it work for e-commerce merchants?

KiyOh is a review platform that enables e-commerce merchants to collect verified customer reviews by automatically sending review requests after a purchase. It generates star ratings and written reviews merchants display on their storefront to build social proof. KiyOh operates by receiving order data from the e-commerce platform and using it to trigger a review invitation email to the customer at the right time after delivery.

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How does the Alumio connector template for KiyOh work?

The Alumio connector template for KiyOh uses the APIs of both KiyOh and the connected e-commerce platform to synchronize order data automatically. When an order reaches the appropriate status, Alumio routes the relevant order data to KiyOh, which triggers the review invitation. This replaces module-based integrations that depend on the e-commerce platform's extension framework and can break with platform updates.

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Why is an API-based connector better than a Magento module for KiyOh?

A Magento module connecting to KiyOh is tied to Magento's internal codebase and can break when Magento releases updates that change the module's dependencies. Alumio's API-based connector communicates through the public APIs of both systems, which are versioned and stable across platform updates. Every data exchange is logged, making it possible to identify and retry failed review requests without manual intervention.

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Can the KiyOh connector work with e-commerce platforms other than Magento?

Yes. Alumio's KiyOh connector template uses KiyOh's API as one endpoint; the other endpoint can be any e-commerce platform Alumio connects to, including Adobe Commerce, Shopware, Shopify, and WooCommerce. The data mapping from the platform's order structure to KiyOh's required format is configured in Alumio, so the same review-request workflow can be set up across different platforms without a separate integration build for each.

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What order data is sent to KiyOh via the Alumio integration?

The Alumio integration sends KiyOh the data needed to create a review invitation: typically the customer's email address, the order identifier, and product information. KiyOh uses this data to send a personalized review request email and to enable product-specific reviews alongside the overall store rating. The exact fields are defined by KiyOh's API requirements and configured in the Alumio transformation layer.

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What are the benefits of managing the KiyOh integration through Alumio alongside other integrations?

Managing the KiyOh integration through Alumio means it sits alongside all other integrations (ERP, PIM, WMS) in the same monitored, governed environment. Failed review requests are visible in the same dashboard as any other failed data flow and can be replayed without manual intervention. For merchants managing multiple review or loyalty platforms, centralizing them in Alumio avoids maintaining separate monitoring for each platform connection.

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